Teams
Teams and workloads in one list; jobs go to the right team.
Service Guide
All of the city’s field services in one system
Waste, parks, public works and fleet modules work in one smart city system with shared services such as calendar, teams, stores, reports and MD AI.
A system that plans, runs and monitors the institution’s field services
Service Guide brings waste collection, park and garden care, road and infrastructure work and the vehicle fleet together on one map, calendar and record. Management sees all field work from one screen.
- PlansTeams and vehicles share one calendar.
- RunsWork reaches the field team’s phone.
- MonitorsField assets and vehicles on one map.
- ReportsPlanned and done, by period and area.
Every field asset in the city on one map
Containers, parks, work sites and vehicles sit on the same map. Looking at a street shows what work is happening there at a glance.
- Layered view
- Neighbourhood and zone boundaries
- Location of citizen applications
Layers
One calendar
Every team’s day on the same chart; clashes show in advance.
- 07.00–10.30Zone A collection
- 07.00–12.0006 DS 449 · collection
- 08.00–11.00Irrigation
- 09.30–12.00Manhole cover
- 13.00–16.00Zone C collection
- 13.00–16.30Central park mowing
- 13.30–15.30Asphalt patch
- 15.00–16.30Service
- Team and vehicle clashes are flagged
- Planned and actual side by side
- Day, week and month views
Every job starts with a work order and closes on record
All work, whether from the plan, a citizen application or the field, follows the same order, in any module.
- 1SourcePlan, citizen application or field report.
- 2Work orderThe job is defined and linked to its module.
- 3AssignmentA suitable team and vehicle are chosen.
- 4FieldThe team runs the job by phone; photo and location are added.
- 5ClosingTime and materials used are recorded.
Teams and materials managed in one place
Team workload and stock are shared by every module; work is planned around available teams and materials.
Stores and materials
Materials used are recorded on the work order and stock stays current.
Field teams run their work from the phone
No extra devices are needed; existing smartphones are enough.
Today’s work
The next stop and job on screen.
Photos
Before and after are added to the record.
Location
Place and time are recorded automatically.
End of day
The day summary is sent with one tap.
MD AI suggestion
Turns records into route, priority and maintenance suggestions.
- Route and priority suggestions
- Alerts based on weather and maintenance records
- Period report summaries
Suggestions are not applied without the approval of the person in charge.
Planned and done, reported module by module
Management sees how much of the service was done as planned, by period and area.
Service report
Period and area
Week, month and quarter; district by district.
Vehicle use
Working time and distance.
Material use
Totals recorded on work orders.
Audit ready
PDF and Excel export.
With the Solution Centre, an application becomes a work order
If the institution also uses the Solution Centre, an incoming application is linked to its work order; when the job closes, the application closes and the citizen is informed.
Solution Centre- 1Application arrives
- 2Work order opens
- 3Team in the field
- 4Job closes
- 5Citizen informed
Modules connected to Service Guide
Each module also works on its own; under Service Guide it uses all the shared structure above.
Works with the institution’s existing infrastructure
No extra hardware
Devices can be supplied if needed.
Existing vehicle tracking
Location comes from your system.
Existing records
Container, park and tree lists are imported.
On your own server
Data stays with the institution.
Frequently asked questions
Can’t find your question? Write to us →
Let us bring your field services into one system
Let us decide together which module to start with and plan the transition.