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Do we have to take every module?
No. You can start with one module and add the others later.
Operational Management
The institution’s entire operation on one dashboard
For smart municipal management, applications, tasks, messaging, social media and more run under one roof. All management happens on one screen.
- Solution Centre
- Social Media
- Requests and Tasks
- Internal Chat
- New modulesBuilt for the institution’s needs
- MD AISummaries and suggestions
- ReportsExcel and periodic
- Citizen updatesStatus by SMS
- Official lettersLetterhead PDF
The shared backbone of every module
Modules are not set up one by one; they all share the same foundation.
Single sign-in
Staff use one account for every module.
Shared dashboard
Data from every module on one screen.
Shared departments and permissions
Defined once for all modules.
Shared reporting
Every module is reported from one screen.
Shared record
An application moves between modules on the same record.
Easy integration
New modules join the existing setup.
Modules
Each module can be used on its own; installed together, they share the same records.
- Solution CentreReceives applications from the web, the service desk and by phone. Routes them to the right department and informs citizens by SMS.Module page
- Tracking number
- Approved closure
- Official letter output
- Requests and TasksRuns work from the office to departments and to the field. Every job has an owner, a priority and a deadline.Module page
- Assign to a person or department
- Delay tracking
- Photos and location from the field
- Internal ChatKeeps correspondence between staff and departments in the institution’s own environment. A chat can be linked to an application or request.Module page
- One-to-one and group chats
- File and location sharing
- Stored on the institution’s server
- Social MediaCollects messages from WhatsApp, Instagram and Facebook in one list. A message becomes an application and the reply goes out on the same channel.Module page
- One inbox
- Turn into an application
- Reply on the same channel
- Tell us what you need
Modules built for your institution
Operational Management grows with new modules built for the institution’s needs. A new module works with the existing users and permissions.
One application, four modules
The path of a fault report sent on WhatsApp:
- 1. Social MediaThe message becomes an application
- 2. Solution CentreIt reaches the right department
- 3. Requests and TasksA job is opened for the field team
- 4. ChatThe team closes it through messaging
- 5. DashboardThe result appears on the dashboard
MD AI suggestion
Managers ask, MD AI answers from the records
Summarises the records of every module, flags issues that need attention and answers managers’ questions.
Suggestions are applied only with the responsible person’s approval.
The institution’s data stays with the institution
On your own server
Data stays with the institution.
Access by permission
Everyone sees only their own work.
Access log
Access to personal data is logged.
Step-by-step transition
Set-up and training are planned together.
Frequently asked questions
Can’t find your question? Write to us →
Let us decide together which module to start with
Let us draw up a set-up plan that fits your institution.