Doğansoft

One address in the institution for requests, suggestions, complaints and applications

The Solution Centre gathers the requests, suggestions, complaints and applications that reach the institution from every channel into one list. Each record reaches the right department, goes to a field team when needed, and its owner is informed when it is resolved. Management follows the whole process from records.

  1. ReceivesRequests and applications from every channel are recorded in one list.
  2. RoutesEach goes to the department doing the work, and to the field if needed.
  3. ResolvesThe work done is recorded with photo and location.
  4. Informs and reportsApplicants are informed; management follows the service.
solutioncentre.institution.gov

Applications

Search applications

Application 24-1187

Lamp post knocked down

Phone09:42

A post blown over by the wind blocks the pavement; pedestrians have to step into the road.

Photo
Cumhuriyet Dist.

MD AI suggestionDepartment suggestion

DepartmentPublic WorksSend to department

Every application channel connects to the same list

The institution’s existing channels stay as they are; staff work with every application from one screen.

Application channels

  • Website
  • Service desk
  • Phone and call centre
  • Mobile app
  • Social media

Solution Centre

One application record

  • One list
  • Role-based access
  • MD AI

Where the application goes

  • DepartmentThe job reaches its screen.
  • Field teamIf needed, it reaches the phone.
  • ApplicantThe result is sent by text message.
  • ManagementService is followed from records.
For social channels: Social media

The system is set up around the institution’s own structure.

Departments, application topics and permissions follow the institution’s structure and are updated by the institution as needs change.

Set-up is completed in four steps

  1. 1IntroductionDepartments and application channels are reviewed together.
  2. 2ConfigurationThe system is prepared and tested for the institution.
  3. 3PreparationDesk, department and field staff get a short introduction.
  4. 4Launch and supportThe system goes live; support continues.

AI brings suggestions to the team’s work.

AI built into Çözüm Merkezi reviews requests and records and brings matters needing attention to the responsible person as suggestions.

  • Unit suggestion
  • Similar requests
  • Rising topics
  • Reply draft
  • Period summary

Suggestions are applied only with that person’s approval; decisions always stay with the organisation.

MD AI suggestion01 / 05

Unit suggestion

A suggestion for the unit a request should reach.

The same application at the desk, in the department and in the field

Staff work in the web interface and field teams in the mobile app. Each user sees the screen that fits their role.

Staff working at their desks in an institution buildingIn the web interface

At the desk and in departments

In the web interface, with no extra set-up.

  • Applications are recorded as they are received
  • A department’s work on one screen
  • Correspondence and documents stay on record
A worker in a hard hat photographing damage with a phoneIn the mobile app

In the field

In the mobile app, on existing phones.

  • The job reaches the team’s phone
  • Photo and location are attached
  • The result is sent from the field

The applicant learns the result.

A text message is sent when the application is received and when it is resolved; there is no need to call again.

  • Text message updatesReceived and resolved, sent to the phone.
  • Application trackingApplicants can follow it themselves.

Workload, time and outcomes are reported.

Management follows the service from records and bases its decisions on them.

  • Department viewEach department’s load at a glance.
  • Period comparisonWeek, month and quarter.
  • Topic and areaLeading topics and places.
  • ExportAs PDF and Excel.
Service report
MD AI suggestion

Period summary

  • Resolved applications rose on the previous period.
  • Lighting applications concentrated in two districts.
  • Pending work in one department needs attention.

Suggestions are applied only with approval.

Six things that set the Solution Centre apart

Developed by a team that knows institutional application work closely, to fit the daily routine of institutions.

  • Born in the fieldScreens were shaped by real work at the desk, in departments and in the field.
  • Modular structureRequests and Tasks, Internal Chat and Service Guide modules join the same record.
  • Works with existing systemsRuns alongside the institution’s systems; no extra hardware needed.
  • Institutional memoryApplications and outcomes are kept; looking back and audits get easier.
  • Personal data protectionPersonal data is open only to authorised users.
  • Developed locallyDeveloped in Türkiye; support comes directly from the team that builds it.

Frequently asked

01 / 06

Where does setup start?

With the organisation’s units and request channels. Our team does the configuration together with the organisation.

02 / 06

Do staff need training?

A short introduction is enough. Screens are simple to use at the desk, in the unit and in the field.

03 / 06

How do field teams work?

With the mobile app. Jobs reach the phone and results are sent from the site; the desk and units use the web interface.

04 / 06

Are AI suggestions applied automatically?

No. Suggestions reach the responsible person’s screen and are not applied without approval.

05 / 06

How does the applicant learn the result?

They are informed by text message and can follow their request themselves.

06 / 06

Can requests from social media be included?

Yes. With the Social Media module, requests from those channels join the same list.

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